Return Policy
RETURNS and EXCHANGES
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or unused merchandise with in 30 Days.
Returned merchandise must include the original shipping box, all the vendor packaging, all tags attached, and be in the same condition as when it was received.
Seasonal, Food, Beverage, Customer Used and or Customer Damaged Merchandise cannot be returned. If Merchandise is not received in sellable condition a refund may not be provided or will be prorated upon the condition and cost associated with handling a return which is not within policy.
Prince of Scots offers fee outbound shipping on every item every day. Return Shipping is the customers responsibility. Restocking fees of 15% may apply. Custom Made Window Treatments and Roller Shades are not returnable.
Merchandise returned to the seller which has not been authorized for return is not eligible for a refund. Unauthorized returns will be refused and shipped back at the customers expense or donated to charity.
Please purchase insurance for the return parcel as it is the customers responsibility to ensure safe return of the unwanted item
Merchandise returned not authorized for return is not eligible for a refund. You must email the address on your order to receive a return authorization and return address.
SALE AND ONLINE CLEARANCE MERCHANDISE
Must be returned within 3 days of receipt of merchandise.
GIFTS
When a gift is returned, a Prince of Scots Credit will be issued to the gift recipient for the amount of the return. The credit can be applied to future purchases from Prince of Scots.
By Mail
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the packing slip with your item(s) to ensure proper return address and credit information.
Other Items
All cufflinks, watches, boxers, underwear, swimwear, dresses, and scarf returns must be unused, unopened, and in original packaging for a credit or exchange to be issued.
Personalized and monogrammed orders cannot be cancelled or returned.
All precious jewelry and watches must be returned within 3 days from the date of receipt and must include all original documentation. Policies for specific items that do not apply to the above policy will be noted on the packing slip on that item.
Please allow 10-14 days for the processing of your return.
Custom Window Treatments
All custom-made window treatments are not returnable and not refundable. If there is defect in the product, a replacement will be made. Prince of Scots is not responsible for errors in customer measurements.
PRICE ADJUSTMENTS
Prices are subject to change. Excluding clearance, we offer a one-time (single order) adjustment for items purchased within 3 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items and clearance. Any price adjustment credit will be given in form of Prince of Scots Credit on future purchases.
We work hard to ensure the accuracy of pricing. Despite our best efforts, pricing errors may occur.
If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact, you after 15 days we will cancel your order and notify you of such cancellation.
ORDER CANCELLATION
You may be able to cancel a Prince of Scots order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. AS our return policy, you will be responsible for return shipping and restock fee.
Personalized and monogrammed orders cannot be cancelled or returned.
MERCHANDISE & AVAILABILITY
Prince of Scots offers exclusive collections. Quantities may at times sell out or size and colors no longer available in your selection. . We frequently add new designers and exciting products to our selection—stay updated by via email on latest offerings. We reserve the right to limit quantities ordered. You do acknowledge if shipping errors do occur, the merchandise can be charged for credited to the form of payment used to make the purchase.
Over or Under shipped Orders: You do acknowledge if shipping errors do occur, the merchandise balance can be charged or credited to the form of payment used to make the purchase.
Sales Tax
Sales tax is automatically applied to your Prince of Scots order in accordance with West Virginia state regulations if your shipping address is in WV.
ORDER STATUS & HISTORY
Order Updates: We will send updates regarding the status of your order, including when your item(s) ship*, to the e-mail address you provided when ordering.
Lost, Damaged, Missing, or Stolen Package
Prince of Scots is not responsible for packages which are lost, missing, or stolen from the recipients address after a confirmed delivery. Once a carrier has confirmed delivery to the address noted on the order, you may contact your local carrier office or law enforcement to report the missing package before contacting Prince of Scots to report a missing package.
Prince of Scots will open an investigation with the carrier on lost, missing, or stolen packages. If the carrier continues to confirm delivery, no refund will be provided. If the carrier confirms a delivery error or missed delivery, Prince of Scots will provide a refund.
It is the customers responsibility to provide Prince of Scots an address which is deliverable. If there is a problem with a carrier making a delivery to do insufficient delivery address, it is the customers responsibility to arrange delivery. No refunds will be provided for an address where delivery attempts have been made to an insufficient or incomplete address.
To file a claim for damaged package, photos of the outside box and inner cartons as well as the damages must be documented to begin the process. Photos must show clearly the damages. Customer must also hold the package for further inspection by the designated carrier. If proper documentation and package is not available for inspection, no refund will be provided without proof of loss.