Return Policy


RETURNS & EXCHANGES  

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, unused, or defective merchandise with in 30 Days. 

Returned merchandise must include the original shipping box, all the vendor packaging, all tags attached, and be in the same condition as when it was received.

Food, Beverage, Customer Used and or Customer Damaged Merchandise cannot be returned. If Merchandise is not received in sellable condition a refund may not be provided or will be prorated upon the condition and cost associated with handling a return which is not within policy. 

Return Shipping and Restocking fees of 15% May Apply. Special Orders from the UK will incur 50% Restock Fees.  Custom Made Window Treatments and Roller Shades are not returnable.

Merchandise returned to the seller which has not been authorized for return, will be refused and shipped back at the customers expense. 

Please purchase insurance for the return parcel as it is the customers responsibility to ensure safe return of the unwanted item

All Merchandise returned not authorized for return will be shipped back to you at your expense.

SALE AND ONLINE CLEARANCE MERCHANDISE

 Must be returned within 3 days of receipt of merchandise.

GIFTS

When a gift is returned, a Prince of Scots Credit will be issued to the gift recipient for the amount of the return. The credit can be applied to future purchases from Prince of Scots.

By Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

Other Items

All cufflinks, watches, boxers, underwear, swimwear, dresses, and scarf returns must be unused, unopened, and in original packaging for a credit or exchange to be issued.

Personalized and monogrammed orders cannot be cancelled or returned.

All precious jewelry and watches must be returned within 3 days from the date of receipt and must include all original documentation. Policies for specific items that do not apply to the above policy will be noted on the packing slip on that item.

Please allow 10-14 days for the processing of your return.

Custom Window Treatments

All custom-made window treatments are no returnable and not refundable.  If there is defect in the product, a replacement will be made. Prince of Scots is not responsible for errors in customer measurements.  

PRICE ADJUSTMENTS

Prices are subject to change. Excluding clearance, we offer a one-time (single order) adjustment for items purchased within 3 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items and clearance. Any price adjustment credit will be given in form of Prince of Scots Credit on future purchases.

We work hard to ensure the accuracy of pricing.  Despite our best efforts, pricing errors may occur.

If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.

If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact, you after 15 days we will cancel your order and notify you of such cancellation.

ORDER CANCELLATION

You may be able to cancel a Prince of Scots order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. AS our return policy, you will be responsible for return shipping and restock fee.

Personalized and monogrammed orders cannot be cancelled or returned.

MERCHANDISE & AVAILABILITY

Prince of Scots offers exclusive collections. Quantities may at times sell out or size and colors no longer available in your selection. . We frequently add new designers and exciting products to our selection—stay updated by via email on latest offerings. We reserve the right to limit quantities ordered. You do acknowledge if shipping errors do occur, the merchandise can be charged for credited to the form of payment used to make the purchase. 

Over or Under shipped Orders:  You do acknowledge if shipping errors do occur, the merchandise balance can be charged or credited to the form of payment used to make the purchase. 

Sales Tax 

Sales tax is automatically applied to your Prince of Scots order in accordance with West Virginia state regulations if your shipping address is in WV.

ORDER STATUS & HISTORY

Order Updates: We will send updates regarding the status of your order, including when your item(s) ship*, to the e-mail address you provided when ordering.